ITS manages all computer purchases for the division and general specifies computers that follow university computing standard recommendations.
Computers recovered from department staff are reallocated to replacement hires or other positions. Computers for "net new" headcount must be purchased through ITS.
To request a new or replacement computer
Submit a new ticket requesting a computer, specifying desktop or laptop. Determination of laptop or desktop configuration is decided by DoF department management - not ITS.
When can I get a new computer?
Most computers are replaced on a three to five year replacement schedule. All computer purchase costs are the responsibility of the ordering department. To find out when a computer is scheduled for routine replacement, submit a ticket and our staff will respond with a tentative upgrade date.
Do I get a desktop or laptop?
Determination of computer type is at the discretion of department senior management. ITS will consult with staff to help determine the most appropriate computer setup and configuration to meet the needs of each employee.
Can I have more than one computer?
Generally, computers are allocated on a 1-1 basis for each staff member.
Supported Manufacturers
ITS currently supports university-purchased Dell, Lenovo, and Microsoft Surface computers as primary computing devices.
What happens to old computers?
Computers recovered during the routine multi-year refresh cycle are either reallocated for a lesser need, like a conference room or are recycled with an approved off-site electronics recycling company.
For more information on end-of-life computers in the Division of Finance, read our FAQ on the topic:
"End-of-Life Computer Recycling and Home Ownership Guidelines"
For further questions, please contact IT Services via email at: FinanceITS@upenn.edu, submit a ticket at https://financeits.freshdesk.com/support/tickets/new or call our Help Line at 215.898.4578