The Financial Systems and Training Department, IT Services (ITS) team provides computer, software application, and end-to-end networking support for more than 300 customers in 12 business areas.
We are located on the third floor of the Franklin Building at 3451 Walnut Street.
ITS Customer Portfolio
Our Mission
The DoF IT Services team provides technology solutions that enable the Division of Finance to engage and serve parents, students, university and external stakeholders with exceptional financial services.
Our Vision
The DoF IT Services team will become a valued, trusted, and reliable technology business partner throughout the University of Pennsylvania community.
Our Values
- Reliable and trustworthy
- Collaborative and communicative
- Innovative and objective
- Flexible and adaptable
- Transparent and accountable
Our Services
- Personal computer acquisition, configuration, deployment and support
- Maintenance and support for all software applications, websites, and data center infrastructure
- Network design, architecture, and security
- Technology consulting and training
Our Priorities
- Continuous improvement of information security posture
- Continuous improvement of PC lifecycle management
- Evaluating and enhancing technologies that effectuate hybrid work operations
- Strengthen mission continuity and disaster recovery capabilities
- Define and implement a comprehensive configuration management documentation strategy
