Division of Finance • IT Services Portal

Systems Status & Security Notices 1

• HOW TO GET TECHNICAL SUPPORT

News and Announcements 2

• ⬥About DoF IT Services⬥
• Where is ITS Located? IT Services (ITS) Location for Walk-in Support

Getting Started, New Accounts, User Access 9

• Connect to AirPennNet and/or AirPennNet-Guest WiFi Service
• DOF Onboarding / Offboarding Request Form
• Setting up Two Factor Verification for New Mobile Phone or New Mobile Device
• IT Policies and Procedures for Division of Finance IT Services Customers
• Access the Penn+Box cloud application for file storage, sharing, and collaboration

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O365, Email, Calendar, and Listserv 9

• Reset my Office 365 (O365) and Outlook Email Password
• Microsoft Office365, Outlook, and Teams
• Subscribe, Unsubscribe, or Manage a Listserv List Distribution
• Access a shared account in O365 Outlook Webmail
• Configure Outlook and O365 on Mobile Phones and Devices

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Information Security, Passwords, Antivirus, Malware 18

• Data Risk Classification for Information Security Management
• Password Help and Resets
• Enrolling in DUO PUSH
• Phishing, Spoofing, Suspicious Email Management
• Reset my PC / Finance network / VPN or VDI password

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Remote Access, Network Drives, and Cellular Phones 9

• VPN Remote Access for DoF-issued Laptops / Network Drive Access
• Two-Factor Authentication for Finance VPN using DUO MOBILE
• How to map the U: Drive for Finance Departments
• Connect to Network Drives and Shared Folders
• How to Map the H: Drive for SRFS Department

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Your Computer and File Storage 9

• PennBox, OneDrive, Secure Share / File Sharing and Collaboration
• Desktop and Laptop Computer Purchase and Replacement
• File Storage, Sharing, and Collaboration Options - ITS Tip Sheet #6
• Backing Up Files - Routine Network Drive and Folder Backup Service
• How To Restart Your PC

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Software Applications 9

• Adobe "License expired" notice when using or printing with Adobe Acrobat / Adobe DC
• Adobe Acrobat DC ID Password Reset
• Accessing Qualtrics online survey software application
• Install software applications
• Creating a Digital Signature in Adobe Acrobat

View all 9

Videoconferencing and Conference Rooms [Zoom, Teams] 9

• Create a custom or Penn themed background in Teams or Zoom
• Video Conferencing Tools at Penn
• Conference Rooms Managed by Division of Finance IT Services
• Using Barco "ClickShare" with Laptops for Video Projection
• February Zoom and Teams Backgrounds

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Printers, Copiers, Multi-Function Printers 3

• Adding a network printer to your computer or laptop
• Printer/Copier/MFP/Fax Support and Supplies
• Convert a Document into a PDF

PennFlex Phones 5

• PennFlex Phone Training/FAQs
• Getting Started with your PennFlex Phone
• Getting started with Webex (PennFlex Phone)
• Headsets recommended for the PennFlex phone system
• PennFlex Phone Web Portal

❓ Frequently Asked Questions (FAQs) 3

• Helpful References and Frequently Requested Bookmarks
• End-of-Life Computer Recycling and Home Ownership Guidelines
• Desktop and Laptop Computer Purchase and Replacement

Penn Employee Technology Benefits 2

• Download Office Pro O365 software to install on your home PC/Mac
• Discounts on Mobile Phones and Cellular Plans

Tip Sheets 6

• Data Privacy and Security Compliance - ITS Tip Sheet #4 - FERPA and GLBA
• Information Security Top 10 Tips - ITS Tip Sheet #1
• Business Travel Technology and Information Security - ITS Tip Sheet #3
• Support Contacts - ITS Tip Sheet #5
• Password Management - ITS Tip Sheet #2

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