Division of Finance • IT Services Portal

Adobe Acrobat/Adobe DC

https://financeits.freshdesk.com/support/solutions/articles/48000970921-adobe-acrobat-dc-id-password-reset 

BEN Financials

• If you forget your User Name and/or Password, click on ‘Login Assistance’ and complete the appropriate information.  (see instructions below)
  https://www.finance.upenn.edu/wp-content/uploads/Login_Assistance_Forgot_Username_or_Password.pdf or
  
  
• https://benfprod.isc-seo.upenn.edu/OA_HTML/RF.jsp?function_id=1021240 or
• contact BEN Helps at 6-HELP (215-746-4357) or
• or enter a BEN Helps ticket

Business Objects (Webi)

https://www.isc.upenn.edu/data-warehouse-support-services 

or 

Email: da-staff@isc.upenn.edu

CXOne (Formerly ACD)

• Help Line: x8-HLPU (215-898-4578) or
• Submit online support request ticket  or
• Email Us:  FinanceITS@upenn.edu

ECSI (SAL-Net, RecoverySelect, ServicingSelect, TaxSelect, WebX)

Lisa Anzalone, anzalisa@upenn.edu, 215-898-1405 or
Tusita Wijesinghe, wijesing@upenn.edu , 215-898-3034

Finance Network

• Find any mobile device or computer with an active Internet connection
• Go to https://kite.password.isc.upenn.edu/finance
   Login with your PennKey and password 
• If this procedure fails, call our Help Line at 215-898-4578 or email your reset request to
   FinanceITS@upenn.edu. Be sure to include a phone number where you may be reached.
  

MarkView

Uses BEN Financials password, follow instructions for resetting BEN Financials password.
 

Microsoft Office O365

Synchronizes with PennKey password. See link below to reset PennKey password.
 

Online Reports Management (ORM) -  Content Navigator

Lisa Anzalone, anzalisa@upenn.edu, 215-898-1405 or
Rob Tisot, tisot@upenn.edu   215-898-6629

Pennant Accounts

Pennant Aid

(Banner, Feeder App, Grad Funding App, Pennant PLUS, PSAS)

Email: dofpennanthelp@pobox.upenn.edu  

Submit a ticket at: https://pennanthelp.freshdesk.com/support/home to submit a ticket.

PennKey

https://pennkeysupport.upenn.edu/help

Enroll for Self-Service PennKey Password Reset  (SSPR) - https://accounts.pennkey.upenn.edu/pwm/private/updateprofile 

Once enrolled, use this weblink - 

 https://accounts.pennkey.upenn.edu/pwm/public/forgottenpassword

PennFlex Phone settings and voicemail password:

Vonage User Enterprise Portal - (PennKey required) 

https://enterpriseportal.vonage.com/ci/index.php/app/sso-log-in/penn-saml-provider

Perceptive Content / Image Now

•  Help Line: x8-HLPU (215-898-4578) or
• Submit online support request ticket  or
• Email Us:  FinanceITS@upenn.edu

Salesforce

• Help Line: x8-HLPU (215-898-4578) or
• Submit online support request ticket  or
• Email Us:  FinanceITS@upenn.edu

or

To email Salesforce Admins:

SRFS-SalesforceAdmin@o365lists.upenn.edu

Touchnet

Lisa Anzalone, anzalisa@upenn.edu 215-898-1405
 

Training & LinkedIn Learning  - https://www.myworkday.com/upenn/learning

Help:  Penn Employee Solution Center - https://pennsolutioncenter.freshdesk.com/support/home