Division of Finance • IT Services Portal

Getting Started, New Accounts, User Access 11

• Connect to AirPennNet and/or AirPennNet-Guest WiFi Service
• DOF Onboarding / Offboarding Request Form
• IT Policies and Procedures for Division of Finance IT Services Customers
• Access the PennBox cloud application for file sharing, and collaboration
• New Account Creation for New Employee Hire, Contractor, Consultant, or Student

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O365, Email, Calendar, and Listserv 10

• Reset my Office 365 (O365) and Outlook Email Password
• Microsoft Office365, Outlook, and Teams
• Subscribe, Unsubscribe, or Manage a Listserv List Distribution
• Access a shared account in O365 Outlook Webmail
• Configure Outlook and O365 on Mobile Phones and Devices

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Information Security, Passwords, Antivirus, Malware 20

• Data Risk Classification for Information Security Management
• Password Help and Resets
• Phishing, Spoofing, Suspicious Email Management
• Reset my PC / Finance network / VPN or VDI password
• PennKey Information, PennKey Help, PennKey Password Resets, PennKey Recovery

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Remote Access, Network Drives, and Cellular Phones 10

• VPN Remote Access for DoF-issued Laptops / Network Drive Access
• Two-Factor Authentication for Finance VPN using DUO MOBILE
• How to map the U: Drive for Finance Departments
• Connect to Network Drives and Shared Folders
• How to Map the H: Drive for SRFS Department

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Your Computer and File Storage 12

• PennBox, OneDrive, Secure Share / File Sharing and Collaboration
• Desktop and Laptop Computer Purchase and Replacement
• File Storage, Sharing, and Collaboration Options - ITS Tip Sheet #6
• Backing Up Files - Routine Network Drive and Folder Backup Service
• How To Restart Your PC

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Software Applications 14

• Adobe "License expired" notice when using or printing with Adobe Acrobat / Adobe DC
• Accessing Qualtrics online survey software application
• Install software applications
• Creating a Digital Signature in Adobe Acrobat
• Known Banner issues and resolutions

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Videoconferencing and Conference Rooms [Zoom, Teams] 14

• Create a custom or Penn themed background in Teams or Zoom
• Video Conferencing Tools at Penn
• Conference Rooms Managed by Division of Finance IT Services
• Using Barco "ClickShare" with Laptops for Video Projection
• March Zoom and Teams Background Themes

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Printers, Copiers, Multi-Function Printers 5

• Adding a network printer to your computer or laptop
• Printer/Copier/MFP/Fax Support and Supplies
• Convert a Document into a PDF
• Scan to Imaging from SSC Printer
• Adding a printer

PennFlex Phones 15

• Headsets recommended for the PennFlex phone system
• Getting Started with the PennFlex Phone System
• Using Your Polycom Phone
• Webex Desktop: Check Voicemail, Call Forwarding
• Webex Desktop: Making, Answering and Viewing Calls

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