ITS does not provide support for:
- personally-owned computers
- third party-owner computers
- general business machines like document shredders and fax machines
- other technology not owned by the university.
Some support requests require assistance from other IT departments or third-party vendors, including applications not supported by ITS (i.e.: Student Systems such as Pennant, Banner, BEN Financials, Payroll, Workday@Penn, and WorkDay Learning, etc.)