Beginning in late December, 2021, some customers using Adobe Acrobat Reader, Adobe DC, or other Adobe Creative Cloud product may receive an error indicating their Adobe license expired.  One example may appear like this:



How do I fix this error?

1.  Log back into your Adobe software product using your Adobe username and password - not your PennKey.  


2.  Make sure you select the "Personal Account" ( Not School or Work ) option when logging in.


3.  After logging back into an Adobe product, the license expiration notice should resolve.


NOTE:

If the above steps do not work, log in to Creative Cloud using the same email address as you would use for Adobe Acrobat.  Follow the same steps as above using your Adobe password to sign on and "Personal Account or Trustees of the University of Pennsylvania" to log in, if you do not remember your adobe password click on "reset your password".  Once logged in you will see the below screenshot:



Click open and Adobe Acrobat should launch.


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If are a new hire to the Division of Finance after 10/01/2022 your Adobe Account has been Migrated by ISC to be your PennKey ID.  The directions below will apply to your account.


  • At the Adobe “Sign in” screen log in with your Penn Email address

A screenshot of a computer Description automatically generated


  • Select “Company or School Account”
  • Log in with your PennKey ID and password, and verify with DUO Mobile


A screenshot of a log in page Description automatically generated


  • You will then be authenticated and logged in to Adobe Acrobat.


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For Customer's that already have an Adobe username and password, Follow the steps below to reset your Adobe password:





Click on “Sign In” in the upper right side to create your Adobe Account.





 

 

 

Click Sign in Now to proceed.


 

 

 

Enter your Email address which should be someone@upenn.edu and click on “Forgot Password?”.


 

 

 

Enter your email address again and click “Next” button.

 

 


 

Select your “Recovery email” and click next. Check your email and click on the web link provided.


 

 

 

 

You will have the opportunity to reset your password here.


 

After your password has been set, you will receive the prompt below:


 

 

 

Access Adobe Acrobat again and click on “Sign in” with your email and your new password.