Software Applications

Articles and facts on configuring many of the applications and software in use.

Adobe "License expired" notice when using or printing with Adobe Acrobat / Adobe DC
Beginning in late December, 2021, some customers using Adobe Acrobat Reader, Adobe DC, or other Adobe Creative Cloud product may receive an error indicating...
Thu, 22 Feb, 2024 at 4:12 PM
Accessing Qualtrics online survey software application
Qualtrics is now available for all Division of Finance staff.   If you have a business need for generating and managing surveys, similar to those used b...
Wed, 11 Oct, 2023 at 1:48 PM
Install software applications
To request or install new software on your work computer, please call IT Services Help Line at x8-HLPU (x8-4578) or  submit a support ticket. Specialize...
Thu, 8 Dec, 2022 at 9:32 AM
Creating a Digital Signature in Adobe Acrobat
Open the PDF document that has a signature field that you would like to sign Click on Tools in the top left menu Scroll down a...
Fri, 4 Aug, 2023 at 11:51 AM
Known Banner issues and resolutions
The three most common errors an end user receives when using Banner are:   No Assertions Found Service Invocation Failed System is configured for...
Mon, 24 Jan, 2022 at 1:39 PM
How to Log Into Salesforce in SRFS
Sign into Salesforce using your PennKey name and password.   1. go to https://upenn.my.salesforce.com 2. Select Upenn WebLogin 3. Sign i...
Mon, 16 May, 2022 at 11:50 AM
How To Change Your Default Browser
On your DoF laptop, you can change which web browser your computer automatically uses by default: 1. Click the "Settings" icon, which looks li...
Fri, 4 Aug, 2023 at 11:52 AM
How to use DocuSign
***For Division of Finance, EVP Office, and Budget Office Staff Only*** If you are employed in a School or Center outside of Division of Finance, please...
Wed, 28 Jun, 2023 at 11:08 AM
Reset your CXONE password
If you forgot your password, or have been locked out of your CXONE account please follow these instructions to reset your password: Go to https://na...
Wed, 6 Sep, 2023 at 1:42 PM
XMedius eFax: How-To Guide
Logging into the web client   Navigate to https://protal.xmedius.com/upenn Click the blue Sign In button Sign in with your Penn email address (pennke...
Wed, 6 Dec, 2023 at 3:38 PM