Software Applications

Articles and facts on configuring many of the applications and software in use.

Adobe "License expired" notice when using Adobe Acrobat / Adobe DC
Beginning in late December, 2021, some customers using Adobe Acrobat Reader, Adobe DC, or other Adobe Creative Cloud product may receive an error indicating...
Mon, 6 Apr, 2026 at 3:39 PM
Accessing Qualtrics online survey software application
Qualtrics is now available for all Division of Finance staff.   If you have a business need for generating and managing surveys, similar to those used b...
Fri, 18 Jul, 2025 at 2:00 PM
Install software applications
To request or install new software on your work computer, please call IT Services Help Line at x8-HLPU (x8-4578) or  submit a support ticket. Specialize...
Thu, 8 Dec, 2022 at 9:32 AM
Creating a Digital Signature in Adobe Acrobat
Open the PDF document that has a signature field that you would like to sign Click on Tools in the top left menu Scroll down a...
Fri, 4 Aug, 2023 at 11:51 AM
Known Banner issues and resolutions
The three most common errors an end user receives when using Banner are:   No Assertions Found Service Invocation Failed System is configured for...
Mon, 24 Jan, 2022 at 1:39 PM
How to Log Into Salesforce in SRFS
Sign into Salesforce using your PennKey name and password.   1. go to https://upenn.my.salesforce.com 2. Select Upenn WebLogin 3. Sign i...
Mon, 16 May, 2022 at 11:50 AM
How To Change Your Default Browser
On your DoF laptop, you can change which web browser your computer automatically uses by default: 1. Right Click Windows start button Icon and then clic...
Fri, 18 Jul, 2025 at 1:55 PM
How to use DocuSign
***For Division of Finance, EVP Office, and Budget Office Staff Only*** If you are employed in a School or Center outside of Division of Finance, please...
Wed, 28 Jun, 2023 at 11:08 AM
Reset your CXONE password
If you forgot your password, or have been locked out of your CXONE account please follow these instructions to reset your password: Go to https://na...
Wed, 6 Sep, 2023 at 1:42 PM
XMedius eFax: How-To Guide
Logging into the web client   Navigate to https://login.xmedius.com/upenn/sso Click the blue Sign In button Sign in with your Penn email address (pe...
Wed, 1 Oct, 2025 at 11:40 AM