If you forgot your password, or have been locked out of your CXONE account please follow these instructions to reset your password:



  1. Go to https://na1.nice-incontact.com/login/#/

  2. Type in your Penn email address and select "Next"


  3. Select "Forgot your password"


  4. You will see this screen to check your email


  5. You will receive an email from CXONE, select "Reset Password"


  6. New passwords must:
    • Have at least 12 characters
    • Have at least one lowercase letter (a-z)
    • Have at least one uppercase letter (A-Z)
    • Have at least one number (0-9)

  7. Type and confirm your new password and select "Reset Password"