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ITS Help Line: x8-HLPU (215.898.4578) 🕘 Monday - Friday, 8:00a - 5:00p
Knowledge base
Service Announcements and News
Systems Status & Security Notices
1
HOW TO GET TECHNICAL SUPPORT
News and Announcements
2
⬥About DoF IT Services⬥
Where is ITS Located? IT Services (ITS) Location for Walk-in Support
Technical Support Articles
Getting Started, New Accounts, User Access
10
Connect to AirPennNet and/or AirPennNet-Guest WiFi Service
DOF Onboarding / Offboarding Request Form
IT Policies and Procedures for Division of Finance IT Services Customers
Access the PennBox cloud application for file sharing, and collaboration
New Account Creation for New Employee Hire, Contractor, Consultant, or Student
View all 10
O365, Email, Calendar, and Listserv
10
Reset my Office 365 (O365) and Outlook Email Password
Microsoft Office365, Outlook, and Teams
Subscribe, Unsubscribe, or Manage a Listserv List Distribution
Access a shared account in O365 Outlook Webmail
Configure Outlook and O365 on Mobile Phones and Devices
View all 10
Information Security, Passwords, Antivirus, Malware
20
Data Risk Classification for Information Security Management
Password Help and Resets
Phishing, Spoofing, Suspicious Email Management
Reset my PC / Finance network / VPN or VDI password
PennKey Information, PennKey Help, PennKey Password Resets, PennKey Recovery
View all 20
Remote Access, Network Drives, and Cellular Phones
10
VPN Remote Access for DoF-issued Laptops / Network Drive Access
Two-Factor Authentication for Finance VPN using DUO MOBILE
How to map the U: Drive for Finance Departments
Connect to Network Drives and Shared Folders
How to Map the H: Drive for SRFS Department
View all 10
Your Computer and File Storage
12
PennBox, OneDrive, Secure Share / File Sharing and Collaboration
Desktop and Laptop Computer Purchase and Replacement
File Storage, Sharing, and Collaboration Options - ITS Tip Sheet #6
Backing Up Files - Routine Network Drive and Folder Backup Service
How To Restart Your PC
View all 12
Software Applications
14
Adobe "License expired" notice when using or printing with Adobe Acrobat / Adobe DC
Accessing Qualtrics online survey software application
Install software applications
Creating a Digital Signature in Adobe Acrobat
Known Banner issues and resolutions
View all 14
Videoconferencing and Conference Rooms [Zoom, Teams]
14
Create a custom or Penn themed background in Teams or Zoom
Video Conferencing Tools at Penn
Conference Rooms Managed by Division of Finance IT Services
Using Barco "ClickShare" with Laptops for Video Projection
March Zoom and Teams Background Themes
View all 14
Printers, Copiers, Multi-Function Printers
5
Adding a network printer to your computer or laptop
Printer/Copier/MFP/Fax Support and Supplies
Convert a Document into a PDF
Scan to Imaging from SSC Printer
Adding a printer
PennFlex Phones
15
Headsets recommended for the PennFlex phone system
Getting Started with the PennFlex Phone System
Using Your Polycom Phone
Webex Desktop: Check Voicemail, Call Forwarding
Webex Desktop: Making, Answering and Viewing Calls
View all 15
FAQs, Tip Sheets, and Staff Technology Benefits
❓ Frequently Asked Questions (FAQs)
2
Helpful References and Frequently Requested Bookmarks
End-of-Life Computer Recycling and Home Ownership Guidelines
Penn Employee Technology Benefits
2
Download Office Pro O365 software to install on your home PC/Mac
Discounts on Mobile Phones and Cellular Plans
Tip Sheets
5
Data Privacy and Security Compliance - ITS Tip Sheet #4 - FERPA and GLBA
Information Security Top 10 Tips - ITS Tip Sheet #1
Business Travel Technology and Information Security - ITS Tip Sheet #3
Password Management - ITS Tip Sheet #2
File Storage and Collaboration Options - ITS Tip Sheet #6
Files and folders
Deleted files
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